Questions and answers
If your question isn't here, ring me and ask. There's no such thing as a silly question.
What happens on the free phone call?
It's up to 15 minutes for you to tell me what's going on. I'll tell you honestly whether I can help, which kind of visit would suit, and what it will cost, and we'll find a time. It isn't for fixing the problem over the phone, and I'll never ask for passwords, PINs or card details on it.
What happens when you visit?
We start by agreeing what you'd like to get done. I'll sort out the problem, explaining what I'm doing, then you do it yourself while I'm still there. Before I leave, you get a short written note of what we did and what to try next.
Will you need my passwords?
You'll often need them, but I don't. You type your own passwords, and I don't write them down or keep them. If you've forgotten one, I'll help you reset it. I'll never ask for your bank password, PIN or card details.
Can you help with my online banking?
I can help you get the bank's app working and show you how to use it safely, with you in control the whole time. I won't take charge of your banking, move money or make payments for you, and I never buy anything on your behalf.
How do I pay?
On the day, by card or bank transfer, and you get a receipt. The price is agreed before I visit, and travel is included anywhere in the area I cover.
What if I need to cancel?
With more than 24 hours' notice there's no charge. With less notice, up to half the price may be charged, but if you're ill or something unexpected happens, just tell me and I won't charge. You also have a legal 14-day right to cancel a new booking. How cancelling works.
What if something goes wrong?
Please tell me first, by phone on 07448 466901 or by email to hello@charnwoodtech.co.uk. I'll reply within five working days, look at what happened and put it right, refund the visit, or both.
Can I book a visit for my mum or dad?
Yes. You can book and pay, and your parent is still my customer, so I'll ask for their agreement before I look at their devices. With their agreement, I can send you a short summary of what we did. Help for a parent.
Can you repair my broken phone or computer?
No. I don't repair hardware or recover files from devices that have failed. If that's what you need, I'll say so and point you to someone who does it properly. I can help you choose a replacement and set it up.
Can you help me choose a new phone or computer?
Yes. I'll help you work out what you need, without selling you anything, then you buy it yourself. I can set it up and move everything across for a fixed price.
Can you help over the phone instead of visiting?
Once we've met at a home visit, yes. Remote sessions are booked for Fridays, at £30 for 30 minutes or £55 for an hour. You start the session and you end it. Remote support.
Do you help businesses?
No. I help people with their own, personal technology. I don't provide IT support for businesses.
Still got a question?
Ring for a free chat of up to 15 minutes.